FAQ's
Welcome to our FAQ section! We're thrilled to have you here as part of our community. Here, you'll find answers to some of the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return window?
You can return eligible products within 7 days of delivery, subject to product and promotional conditions. For more details please check return policy
How are refunds for prepaid orders processed?
Prepaid order refunds are processed back to the original payment method within 7–10 business days.
What happens if my product is damaged during delivery?
Any defective, damaged, or incorrect product must be reported within 24 hours of delivery for a resolution.
Is there a reverse shipment fee for returns?
Yes, a reverse shipment fee of up to Rs 100 may be charged for excessive returns, deducted from your refund
Orders
Below are some of are common questions about orders
How can I track my order?
After fulfilling an order, you will receive a confirmation message with tracking details. You can use this information to monitor your shipment's progress.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within a limited time frame after placement. Please contact customer support promptly to request changes
What payment methods are accepted?
Yo Dragon accepts various payment methods, including credit/debit cards, paylater,net banking, and Cash on Delivery (COD)
What if I receive the wrong item?
If you receive an incorrect item, please contact customer support within 24 hours to arrange a replacement or refund.
Products
Below are some common questions about our products
Are the Zippo lighters from Yo Dragon authentic?
Yes, Yo Dragon is the official Zippo reseller in India, ensuring 100% genuine products.
What accessories should I use with my Zippo lighter?
Always use genuine Zippo fuel, flints, and wicks for optimal performance and longevity.
Does the lighter come pre-filled with fuel?
No, for safety reasons, Zippo lighters are shipped empty. You can purchase Zippo fuel separately.
Do Zippo lighters have a warranty?
Yes, all Zippo lighters come with a lifetime warranty from the manufacturer.
Referral Program